• Return & Refund Policy

Returns and Refunds Policy

Printarelle takes great pride in delivering personalised, made to order products that bring your ideas to life. We understand how important it is for your order to be just right, and we're committed to ensuring your satisfaction with every purchase.

This policy is designed to be transparent, fair and straightforward, so you know exactly where you stand on cancellations, returns and refunds. If you have any questions, please get in touch and we will help.

Premade Products, Returns and Refunds

For premade products (items that are not personalised or customised), we offer returns and refunds under the following conditions.

1. Returns

You may return any premade product within 14 days of delivery, provided the product is unused, in its original packaging, and in a saleable condition. To return a product, please follow these steps:

  • Contact us: Email info@printarelle.com within 14 days of receiving your order. Include your order number, the items you wish to return, and the reason for the return.
  • Return the product: We will provide return instructions. Please pack the item securely to avoid damage in transit.
  • Return postage: Customers are responsible for return postage unless the product is faulty or incorrect. Please use a trackable service so the item reaches us safely.

2. Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved. Approved refunds are processed to your original payment method. Depending on your bank or payment provider, it may take a few working days for the funds to appear.

  • For a change of mind return, the refund covers the item cost only.
  • For a withdrawal request under the EU right of withdrawal below, or where an item is faulty or incorrect, the refund also includes the standard delivery cost you originally paid.

3. Damaged or faulty items

If you receive a damaged or faulty item, please email info@printarelle.com with your order number and a clear photo of the issue. We will offer a replacement or a full refund, including delivery costs, at no expense to you.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original (if eligible) for a refund and place a new order.

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your contract within 14 days of receiving your order, without giving any reason. This applies to non-personalised items.

To exercise this right you can use one of the following methods:

We will acknowledge receipt of your withdrawal request without delay. You must return the goods without undue delay and no later than 14 days after notifying us. The direct cost of returning the goods is at your expense.

We will issue your refund, including the standard delivery cost you originally paid, within 14 days of receiving the returned goods or proof of return, whichever is earlier, using the same payment method as your original transaction. If you chose a more expensive delivery option than our standard service, we refund the standard rate only.

The right of withdrawal does not apply to personalised or custom made items, such as products featuring your chosen name, date or custom text, in accordance with Article 16(c) of the EU Consumer Rights Directive 2011/83/EU and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

Personalised Items, Returns and Refunds

1. Personalised items

Personalised items are non-returnable and non-refundable because they are made specifically for you. Please check that all details you provide for personalisation, such as names, dates and messages, are accurate before submitting your order.

  • Where an error is made by you in the personalisation details supplied, we are unable to accept a return or offer a refund. Please review everything carefully before confirming your order.

2. Production errors

If the mistake is on our side, such as a misprint or incorrect personalisation during production, we take full responsibility. In that case we will either:

  • offer a full refund, including delivery costs, or
  • send you a new, corrected product at no additional charge.

You will not need to return the incorrect item. We will put it right.

3. Cancellations

Personalised products are made to order and often enter production shortly after an order is placed.

  • If you contact us before production begins, we will cancel your order and issue a full refund.
  • Once your personalised order has entered production or been dispatched, it cannot be cancelled, as the item has been made specifically for you.

If you need to cancel, email info@printarelle.com as soon as possible with your order number, and we will let you know the status of your order.

General Information for All Products

Non-returnable items

The following cannot be returned:

  • Personalised or custom made items, unless faulty or damaged
  • Gift cards
  • Downloadable or digital products

Postage costs

Where you return an item because you have changed your mind or are exercising your right of withdrawal, the cost of return postage is at your expense. Where an item is faulty, damaged or incorrect, we cover return postage in full. Your statutory rights under Irish and EU consumer law are not affected by this policy.

Contact us
If you have any questions about this policy, please get in touch:

Printarelle
Email: info@printarelle.com
Phone: 089 255 6159

Last updated: August 2026