• Shipping and Delivery

Shipping and Delivery

At Printarelle, every order is handmade in Mallow, Co. Cork and packed carefully before it goes out. Here is everything you need to know about how your order reaches you.

Where We Ship

We currently ship to Ireland only. All orders are sent via An Post.

Shipping Rates

Shipping is calculated at checkout based on the weight of your order. Current rates:

  • An Post Standard Letter (up to 100g): €2.50
  • An Post Large Envelope (101g to 250g): €3.50
  • An Post Packet (251g to 500g): €5.50
  • An Post Registered (up to 5kg, includes tracking): €7.00
  • Free shipping on all orders over €50

The exact cost for your order is shown at checkout before you pay. Rates may change in line with An Post tariffs.

Standard or Registered

  • Standard post is our most affordable option and keeps costs down, but it does not include tracking.
  • Registered post includes tracking. You will receive a tracking number once your parcel is dispatched. If your order is a gift, time sensitive, or simply something you would rather be able to follow, this is the one to choose.

Processing and Delivery Times

Processing: Orders are made and dispatched within 2 to 4 business days, excluding weekends and public holidays. Personalised and custom orders may need a little longer, and any additional time is noted on the product page.

Delivery: Once dispatched, delivery within Ireland typically takes 2 to 5 business days. Please allow extra time during busy periods such as Christmas, and around public holidays.

In total, most orders arrive within 4 to 9 business days of being placed. If you are ordering for a specific date, please allow for this and order early. If your date is tight, get in touch before you order and we will tell you honestly whether we can make it.

You will receive a dispatch notification by email once your order has left us.

Missing or Delayed Parcels

If your order was sent by standard untracked post and has not arrived within 10 working days of dispatch, please get in touch at info@printarelle.com and we will help.

Before contacting us, it is worth checking with neighbours to see whether they took the parcel in, and looking for an attempted delivery card. If delivery was attempted while you were out, your parcel may be waiting at your local Post Office or An Post depot.

Please double check your delivery address and include your full Eircode. Printarelle cannot be held responsible for parcels that go astray because of incorrect address details.

Delays caused by An Post or by circumstances outside our control are outside our responsibility, though we will always do what we can to help track something down.

Damage in Transit

If your order arrives damaged, please let us know as soon as possible and no later than 14 days from receipt, at info@printarelle.com. Photos of the damage help us sort it quickly. We will arrange a replacement or a full refund, including delivery costs, at no expense to you.

Please do not return damaged items unless we ask you to. If a return is needed we will confirm it in writing and cover the postage.

Returns

Non-personalised items may be returned within 14 days of delivery, unused and in original condition. Personalised items are non-returnable unless faulty or incorrect. Full details, including your EU right of withdrawal, are set out in our Return and Refund Policy.

Printarelle
Email: info@printarelle.com
Phone: 089 255 6159

Last updated: September 2026