Contact us – Support, Shipping & Custom Orders

Have a question or comment?
Use the form below to send us a message or contact us by mail at: info@printarelle.com.
If you are contacting us regarding your order, please provide your order number to avoid unnecessary delays.

Get In Touch!

Need assistance, have questions about our products, or looking for customization options? We’re here to help! The Printarelle team is committed to providing excellent support and ensuring every order meets your expectations. Whether you need help placing an order, tracking a shipment, or learning more about our personalized foil tickets, prints, or custom gifts.
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FAQ
If you have questions, check out our Frequently Asked Questions (FAQ).

Return & Refund Policy
For details about returns and refunds, please visit our Return & Refund Policy.

Shipping Information
For shipping details, please refer to our Shipping and Delivery.

Registered Office: 6 Fern Road Sandyford Business Park,
Dublin 18, Dublin D18FP98, Ireland

Order Processing Hours:
MON to SAT: 9:00 AM - 6:00 PM
SUN: Closed

Our Most Common Enquiries

What products do you offer at Printarelle?

Printarelle specializes in foil tickets, laminated tickets, personalized prints, and custom gifts for special occasions. Our handcrafted designs include luxury foil detailing, making them perfect for surprise trips, anniversaries, birthdays, and keepsake gifting.

Can I customize my order?

Yes! All our products are fully customizable. You can personalize details such as names, dates, destinations, messages, and even foil colors. Simply provide your details during checkout, and we’ll ensure your design is tailored to your needs.

How long does it take to receive my order?

Our standard processing time is 2-4 business days before shipping. Delivery times vary depending on your location:

  • UK & Ireland: 3-5 business days
  • US & Canada: 7-21 business days
  • Europe: 5-10 business days
  • Australia & Rest of the World: 10-21 business days
    Shipping also depends on holidays, or any other events that are not in our control.

How often do you release new collections?

Yes, if you chose to get preview, we can provide a digital proof upon request before your order is printed. This allows you to review all personalization details and request any necessary changes before production begins.

What should I do if I made a mistake in my personalization details?

If you notice an error in your order details, please contact us within 12 hours of purchase. Once production has started, changes may not be possible, and a reprint may require an additional fee.

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