At Printarelle, we ship exclusively with An Post from Ireland for all orders, including UK and international deliveries. An Post is a reliable service that ensures your order arrives safely. For international deliveries, express shipping options can be added (excluding cards, vouchers, stickers, and any other small items). For more detailed information on delivery times and available shipping options, please visit our Shipping and Delivery page .

Yes, we can send a card directly to the recipient. Please ensure you provide the correct recipient’s address during checkout.

Your order will be dispatched within the specified processing time mentioned during checkout, typically within 2-3 business days, depending on the product and any customizations.

Yes, if you order multiple items, we will dispatch them together, provided there are no separate shipping instructions for certain products. If you need items to be shipped separately, please let us know at checkout or contact customer support.

If you’ve received the wrong order, please contact us immediately at info@printarelle.com. We’ll arrange for the correct item to be sent to you and handle the return of the incorrect order.

We are sorry to hear that your order arrived damaged. Please contact us within 5 days of receiving the product, providing a photo of the damaged item. We’ll either send a replacement or offer a refund.

If your order has not arrived within the expected delivery time, please check your tracking information. If it still hasn’t arrived, contact us at info@printarelle.com, and we’ll investigate the issue for you.

Typical delivery times are 2-5 business days within Ireland, 5-7 business days within the EU and UK, and 7-14 business days for international orders, though delays may occur depending on local conditions.

Currently, we only accept orders through our online store. If you need assistance while placing your order, feel free to contact us via email, and we’ll be happy to guide you through the process.

No, you can check out as a guest. However, creating an account makes it easier to track your orders, save shipping details for future purchases, and receive updates on new products and offers.

Your order number is included in the confirmation email we send after you’ve completed your purchase. You can also find it in your order history if you have an account with us.

Once your order is confirmed and in the process of being created, we are unable to modify it. If you need to add more items after order is already processed, please place a new order. If your order hasn't been dispatched yet, feel free to reach out, and we will do our best to assist.

Orders are processed quickly, and we aim to dispatch them within 1-2 business days. If you need to cancel or change your order, please contact us immediately, and we will try to assist before it’s shipped.

If you’ve entered an incorrect address, please contact us as soon as possible. If the order has not been shipped yet, we can update the address for you. If it’s already shipped, we recommend contacting the carrier for any changes.

Unfortunately, once an order is placed, we cannot apply a discount code to it. We recommend entering any available discount codes before finalizing your order to avoid missing out.

We offer personalized products and recommend double-checking your text for spelling and grammatical errors before submitting your order. We cannot proofread or edit custom text without your approval, so we will contact you before shipping if something we think is not correct or missing. Please contact us for guidance if you need anything additionaly.

Your order confirmation email will include a VAT receipt. If you need a copy, please contact our customer support team, and we will send it to you.

We accept returns on non-personalized items within 14 days of delivery, provided they are unused and in their original packaging. Personalized products are not eligible for return unless they are faulty. Please refer to our Return & Refund Policy for more details.

Printarelle offers a hassle-free return and refund policy for non-personalized items within 14 days of receipt. Personalized items are non-returnable unless they are damaged or faulty.

Return & Refund Policy
For details about returns and refunds, please visit our Return & Refund Policy.

International returns are accepted only for premade products that are not personalized or custom made, the process is similar to our standard return procedure. However, customers are responsible for return shipping costs. For more information, please contact us, and we'll guide you through the steps.

We take great care in packing your orders, but if your item arrives damaged or faulty, please contact us within 5 days. We'll either send a replacement or offer a full refund for the damaged item.

If there is an error with your personalization due to our mistake, we'll gladly send a corrected product at no additional charge. Please contact us with a photo of the issue, and we'll resolve it prompt

Unfortunately, personalized items cannot be exchanged. If you ordered the wrong item, please contact us as soon as possible before it ships, and we can help you modify your order. Once shipped, returns will be subject to our return policy.

Currently, we offer refunds to the original payment method for returned items. Store credit is not available at this time, but we are happy to help process a return and refund if necessary