Personalised First Christmas Card | Penguin Family

Shipping Information

At Printarelle, we ensure fast and reliable shipping so your order arrives on time. Below is an overview of our shipping process and options.

Estimated Delivery Times

Shipping times vary based on location and seasonal demand. Estimated delivery times are:

• Ireland: 2-5 business days (Standard), 1-3 business days (Registered)
• EU & UK: 5-7 business days (Standard), 3-5 business days (Registered)
• International: 7-21 business days (Standard), 5-10 business days (Registered)

Shipping Options

We offer two shipping methods to suit your needs:

• Standard Shipping: An affordable option but does not include tracking.
• Registered Mail: Includes a tracking number for peace of mind.
• International Shipping: Delivery times vary depending on the destination, and customs fees may apply.

Processing & Dispatch

• Orders are processed within 1-2 business days (excluding weekends and holidays).
• You will receive a dispatch notification once your order has been shipped.

Important Information

• All delivery times are estimates and may be affected by customs, local postal services, or unforeseen delays.
• If your order hasn’t arrived within the estimated timeframe, check with your local post office before contacting us.
• For damaged items, please email us within 14 days of receipt with photos at info@printarelle.com.

For the latest updates or more details, visit our Shipping and Delivery page.

Returns, Exchanges & Refunds

We want you to be completely satisfied with your purchase. If you experience any issues with your order, please review our return, exchange, and refund policy below.

Returns & Exchanges

• As our products are custom-made and personalized, we generally do not accept returns or exchanges unless the item is damaged or defective.
• If you receive a damaged or incorrect item, please contact us within 14 days of receiving your order.
• To process an exchange, we may request photos of the item and packaging to assess the issue.

Refunds

• Refunds are only issued for items that are damaged, defective, or incorrect due to our error.
• We do not offer refunds for buyer errors, such as incorrect personalization details or address mistakes. Please double-check all information before placing your order.
• Refunds will be processed once the issue has been confirmed. Processing times may vary depending on your payment provider.

How to Request a Return or Refund

• Email info@printarelle.com within 14 days of receiving your order with your order number and a clear description of the issue.
• Include photos showing any damage, misprint, or incorrect item.
• We will assess your request and provide further instructions.

Important Notes

• Custom and Personalized Items: Due to the nature of our products, we do not accept returns for change of mind.
• Lost or Delayed Packages: We are not responsible for postal delays, but if your order hasn’t arrived within the expected timeframe, please reach out.
• Incorrect Shipping Address: If an order is returned to us due to an incorrect address, reshipping fees will apply.

For more details, please visit our Shipping & Delivery page.

If you have any questions about our return, exchange, or refund policy, feel free to reach out to us. We’re happy to help!

Safety & Directions for Laminated A4 Paper, Foil Tickets, Stickers, and Other Materials Used in Card Making

Laminated A4 Paper

• Safety: Handle with clean hands to avoid dirt or oil affecting the laminate’s appearance.
• Usage: Keep away from extreme heat or sunlight. Use sharp scissors or a paper cutter for clean cuts.
• Storage: Store in a cool, dry place away from sharp objects to avoid scratches or damage.

Foil Tickets

• Safety: Handle gently to prevent foil from peeling. Avoid bending or creasing the tickets.
• Usage: Ideal for gifts, events, and special occasions. Double-check personalization details before printing.
• Storage: Keep flat in protective sleeves or envelopes. Avoid placing heavy items on top.

Stickers

• Safety: Keep out of reach of children under 3 years old due to small parts.
• Usage: Apply to clean, dry surfaces. Avoid delicate surfaces where stickers may cause damage or leave residue.
• Storage: Store in a cool, dry environment. Use protective folders or pouches to prevent damage.

Other Materials (Kraft Envelopes & Printed Cards)

• Safety: Ensure items are free from smudges or wet ink. Handle with clean hands to avoid marks.
• Usage: Handle carefully. Seal envelopes securely to protect enclosed cards.
• Storage: Keep flat in a dry, clean area. Avoid humidity to prevent paper warping or distortion.

GPSR Compliance Statement

This product complies with the General Product Safety Regulation (EU) 2023/988. It is manufactured and represented by Dexpixel Ltd, operating as Printarelle, located at 6 Fern Road, Sandyford Business Park, Dublin 18, Dublin, D18FP98, Ireland. Files are thoroughly scanned for viruses, securely stored, and products are shipped in secure packaging to ensure safe delivery.

All products, including stickers, greeting cards, and similar items, are subject to rigorous safety and quality checks. These products are designed for decorative and gifting purposes. Stickers should be applied to clean, dry surfaces to ensure best adhesion. Cards and stickers should be kept out of reach of children under 3 years due to small parts that may pose a choking hazard.

A thorough risk analysis has been conducted to ensure safety, quality, and usability. For assistance, updates, or recalls, contact info@printarelle.com.